This policy explains how we will use any personal data (i.e. information about you and your vehicle) we collect from you, or that you provide to us, in order to provide you with parking services under our parking contract with you. This policy should be read together with our parking and payment terms which can be found on our car park signage.
What data is processed?
On sites where we operate and manage the car park using manual patrols, we collect images of any vehicles which has been observed by the parking attendant/patrol officer as being in breach of the site regulations or terms and conditions. This will include specifically recording the details of vehicles registration mark (VRM) or number and may also include images of any person in or exiting from the vehicle.
In the course of managing the car park/site we may also need to collect additional information which can include:
• Customer details and basic information about you if you are a Permit Holder • Contact details if you make contact with us (telephone numbers, email address, postal address)
In the event that you receive a Parking Charge Notice from us, we may have obtained or been provided the following additional information:
• Registered Vehicle Keepers details (Name, Postal Address) • Hirer details (Name, telephone number, email address and Serviceable Postal Address) • Driver details (Name, telephone number, email address and Serviceable Postal Address) • Details relating to health condition in respect to Blue Badges • Internet Details including IP addresses and Operating System details • Credit Reference information (previous known addresses, aliases, associated persons and County Court Judgements)
Telephone Calls - We may record telephone calls to our helplines and customer service lines for both training and evidential purposes. The call recordings will include information provided by you, and will be used in accordance with our reasons outlined below.
What is the purpose of processing personal data?
In order to provide effective car park management, to improve the parking experience for users, we obtain, use and where necessary share (see below) personal data in a appropriate way and in accordance with data protection law for the following purposes to:
• Ensure you comply with the parking contract, pursuing sums due and asserting legal rights. • Prevent and detect crime • Analyse vehicle numbers and repeat visits
What is the lawful basis for processing personal data? Our lawful basis for processing personal data are: that it is:
• Contract - Processing is necessary for the performance of the parking contract to which you entered into when remaining on land we manage • Legitimate Interests - Processing is required to protect and enable pursuit of legitimate interests in ensuring the car park is effectively managed, obtaining sums due and promoting the safety and security of the car park and helping the prevention and detection of crime.
Who do we share data with?
We only share data in a way that is appropriate to the purposes explained above and safeguard your data through agreements that we must have with all those we share data with. This means that the data is only to be used appropriately and is held securely and confidentially. We do not share information about you or vehicle with anyone other than the organisations listed below:
Where a Parking Charge Notice (PCN) is issued under the parking and payment terms of the parking contract, the PCN may be placed on the vehicle or sent to the registered keeper of the vehicle by post. In both cases we may request the registered keeper’s details from the Driver and Vehicle Licensing Agency (DVLA). We may provide the DVLA with data captured by our cameras or our parking attendants.
Where necessary in relation to a PCN we may share data about the registered keeper (name, address, registration number, details of the parking contravention including movements within the parking area) with:
• Agents who act on our behalf such as legal advisors including those who collect sums due such as debt recovery agents; • Our Accredited Trade Associations and independent parking appeals services in relation to dealing with PCN queries, complaints and appeals • Landowners, managing agents and tenants of land within which we manage car parks • Agents who are all GDPR compliant. • Where necessary for the purposes of preventing or detecting crime, we may share or be requested to share data about you or your vehicle with the police or other security organisations.
Security of your Data
We will keep all your information including DVLA keeper details, your written and electronic correspondence and telephone messages securely and confidentially.
How long will we keep your personal data? We will store your personal data for no longer than necessary to support the purposes explained above. We keep the personal data we hold about you for up to a maximum of 6 years from the date of collection unless related correspondence or legal claims are on-going.
Your rights In relation to the personal data which we may hold about you, you have the following rights to:
• Be informed how we process your data as explained above • Understand and have access to the information we hold about you
Individual Rights
• Rectify information about you that is incorrect • Delete (erase) information about you • Restrict how we process your information • Transfer your data in an accessible electronic format • Object to our processing of your information • Complain to us via our contact details below • Complain to the data regulator the Information Commissioner’s office (ICO) via ICO.org.uk
Subject Access Request
Under data protection law we must verify your identity before carrying out your request or supplying any information and provide you with an explanation if we do not agree with your request. Once your identity has been confirmed we will respond to your request within one calendar month. Changes to our privacy policy Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy Contact details and further information If you would like more information about how we process your data or if you wish to assert any of your rights set out above please contact our data protection privacy team by:
Our Data Protection Officer can be contacted via email info@linkparking.co.uk or via post to: Link Parking Ltd, PO Box 36, Martock. TA12 6WL.
